Customer Reviews and Testimonials at Kia of Orange Park

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DealerRater Oct 14, 2026

Avoid at all cost. Service department is the worst. requesting a diagnostic fee for warranty work and then clearing codes and sending you to another dealership saying they cannot help when you came in with the check engine code and aware of what the problem is. If the code is clear the next dealership cannot help until the check engine light comes back on. If they can't squeeze extra money out of you they say they can't help. Biggest mistake of my life was pulling onto this lot for the purchase and service. They tried to send me ... Read More

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DealerRater Sep 8, 2026

The website sucks. I won't be back to buy or for service; I'll pay for it somewhere else

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DealerRater Jul 31, 2026

Sold a service cover I realized I didn’t want or need. When I requested a cancellation I was ignored. I was also told when I tried to trade the car that the car had a lien and Kia should not have even sold the car to me. Very disappointing experience.

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DealerRater Jul 30, 2026

Excellent dealership with excellent customer service. The staff there is very helpful and team oriented.

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DealerRater May 17, 2026

How dare you treat a veteran that way. What does your opinion on politics have to do with selling cars anyway? Your employer thinks it’s okay to assault people and keep your job? How dare they and how dare you! This is disgraceful behavior. May your pillow always be warm. Have the day you deserve.

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DealerRater May 14, 2026

If I could leave ZERO STARS I would. How DARE you,sir? You know what you did to that veteran. You know the one. And how DARE you bring politics into your job as a car salesman. You need to feel the deepest amou t of shame.You disgust everyone who has more than 2 brain cells... AKA NON liberals.

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DealerRater Apr 20, 2026

I have bought 2 vehicles from Tim/Chris and I'll probably go back when I need another.

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DealerRater Mar 27, 2026

We purchased our second Kia from Kia of Orange Park (should have purchased our first here too). From the amazing sales staff to the friendly and attentive service team they make my car shine when I drive away! Can't wait until the new building is finished so even the facilities can shine like new as well!

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DealerRater Feb 27, 2026

Service department is outstanding two years ago I was referred to Kia at Orange Park, and Mr. Alex Oztolaza has been my Service advisor , and I have been completely impressed with his professionalism, and customer service. Always takes his time to explain to me what I will need for my vehicle and if there is anything wrong, and when I will need to replace an item or remove. The product quality is consistently outstanding. Because of his truthfulness I will be purchasing my next Kia at the Kia of Orange Park. Thank you Kia of Orange Park Ana Alvarez

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DealerRater Feb 12, 2026

I want to comment on how the entire deal was handled. Throughout the process I was told the deal was approved, provided requested documents, returned to sign paperwork, and took delivery of the vehicle. My daughter and I were congratulated and the transaction was presented as completed. At no point was it explained that the agreement was conditional, and copies of the signed contract were not provided at signing. Afterward, I began receiving different explanations from both the salesperson and the finance manager about the financing. Different lenders were referenced at different times, and the information changed depending on who ... Read More

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DealerRater Oct 18, 2025

If I could leave no stars I would I have been struggling to get out the car for the last 6 months they basically sold me a piece of crap and I say that because the last 4 car lots I been to trying to trade it or anything they tells me this . I will never send , recommend or be back to this place and it’s awful because the disgusting human who sold me the car act as if it was such a great vehicle. Only thing good about it is the seat warmers when it’s not going dead or ... Read More

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DealerRater Aug 13, 2025

My AC was fully operational immediately before the covered engine failure. The failure of the A/C is not a separate or unrelated incident, but an unavoidable and immediate consequence of the engine defect Kia has already agreed to cover. One does not need to be a mechanic to come to this obvious conclusion. Regardless of how exactly the engine failure damaged the AC system (i.e. overheating of the compressor clutch, damage to the electromagnet compressor coil, spike in refrigerant pressures damaging high-pressure relief valves, rupturing seals, damage to A/C relays, wiring insulation, or temperature sensors) the AC ... Read More

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DealerRater Aug 2, 2025

Mr Gino the manager didn't explained that I could have claimed my IRS clean tax credit on my taxes for myself. He took my $4000 Dollar credit and put it forward a over price use car. I never had to put a down payment at any dealership on a vehicles before. I feel betrayed from my clean Tax credit.. God Blessings!

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DealerRater Jun 24, 2025

I had a great experience buying my car here. Ashton Brown was super helpful, friendly, and made the entire process smooth and stress-free. He went above and beyond to make sure I got exactly what I needed. I highly recommend asking for him!

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DealerRater Dec 21, 2024

Very disappointed! Emailed back and forth a few times with their Sales Manager Ian who flat out lied to me. I asked about a specific Kia Seltos that was listed on Autotrader. Upon arrival all was well until I was escorted to look at vehicles that I didn't ask about. I was then told that the Seltos was unavailable. This is a Bait-and-Switch and absolutely unacceptable. I told him he lied to me and left. I will never do business with such a dishonest and unprofessional dealership.

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DealerRater Oct 17, 2024

I recently purchased a vehicle from Kia of Orange Park. However I find that I wish I had gone elsewhere. They tried to sell me a bunch of worthless add ons that I did not need or want. These items were designed solely to increase dealer profit and were totally unnecessary. If I had purchased these items it would have doubled the price of the car.

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DealerRater Oct 8, 2024

My car was hit by an employee while it was parked waiting to get serviced. Alex was the service representative that I spoke with and told me that they will fix it free of charge of course. However I’ve been unsuccessful getting in contact with him to set up a day to get it fixed. I’ve called multiple times and left multiple messages. I’ve had issues with my car and service department since I purchased the car last august. I wouldn’t recommend Kia to anyone. The cars are horrible and the customer service/ service members suck.

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DealerRater Sep 30, 2024

UPDATE NO ONE INCLUDING THE GM AND CEO WANTED TO TRY TO WORK ON A COMPROMISE and Courtney who responded below didn't reply to my email I sent her, so I am taking del of our 25 Sorrento SX from Nalley Kia in the morning. VERY FRUSTRATING EXPERIENCE PLEASE READ so it doesn't happen to you!!! WE worked on a 25 Sorrento and decided on an EX-Hybrid. I text the sales rep the window sticker on the trade, couple of pics as well as the sales sheet from another dealer showing the number they put on the trade and just ... Read More

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DealerRater Sep 26, 2024

Service dept is outstanding, love their attention to detail and how well they take if both of our Kia’s.but I wasn’t thrilled with the purchase of our new Kia misinformation two many sales persons working with us and the experience was less than stellar but we did appreciate our they did their best to satisfy us with the right vehicle

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DealerRater Jun 19, 2024

Chris was very helpful when I purchased my car a year ago at a great price. I did not leave a message before, but wanted to leave a message, because I recently received a message wishing me a happy one year anniversary. Thank you Chris, and I will refer him to my friends and family. A. Crowder

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DealerRater Apr 13, 2024

My wife had her 2019 Kia Soul towed there the end of Dec. 2023. She finally got her vehical back today 4/13/2024. Alex was her Service Advisor. This Fiasco starts with her being told her gas was contaminated with desiel and repairs not covered by warranty coverage. She went thru the efforts to get 3 gas tests done for contaminates. Murphy Oil, Fl. Dept. of Ag. and our auto ins. co. All 3 tests came back with the same result--No Contaminates found. So, back to Kia she went with the results. Eventually warranty repairs were authorized and the engine was replaced with a Recon. engine. ... Read More

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DealerRater Apr 12, 2024

I was referred to the dealership by a good friend and was treated with the utmost respect. The entire experience from the picking a used car, trading in our current vehicle, and going through Financing was a great experience. They were very knowledgeable, helpful, courteous and excellent customer service throughout the entire process. We will be buying more vehicles from Sarah. 🙂

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DealerRater Mar 4, 2024

I made an appointment for 1:00 p.m. for just a simple oil change -- I did not get out of the dealership until 3:00 that day -- I'll have to look for another dealer in our area -- they should have honored my appointment and at the very least apologized for the delay.

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DealerRater Feb 8, 2024

Very untrustworthy staff. I am completely unsatisfied with the purchase. And they don’t care! I came with what I wanted and was willing to wait on it if it wasn’t in stock. However, the salesman are very pushy and now I know why women are warned not to go purchase a car alone!!!

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DealerRater Jan 15, 2024

I had my maintenance done there and they got me out of there within a hour. Thx Alex

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DealerRater Nov 27, 2023

I had a good experience purchasing my car (from someone that is no longer there) this review is specifically for the service department. I purchased my car from them, and had all maintenance done there for the first 2 and a half years because I wanted to make sure the warranty had no issues. I started to notice as I took it in every 5-6k miles that they were using a basic maintenance guide to make decision on what was needed, rather than looking at the car and making an actual decision. I took my car in a little early ... Read More

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DealerRater Nov 26, 2023

Sarah is amazing. She really knows a lot about the cars especially the PHEV! She worked with me for almost a year to find the right Sportage PHEV. I would definitely buy another car from her. She even helped me set up all the new settings. She is top notch!

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DealerRater Oct 26, 2023

Typical dealership so stand your ground. They will throw numbers at you and once you settle on something they will have you sign and then take it away without giving you a copy to refer back to at the time of signing. Take a picture of what you signed! Associates are nice but overall it was a long, tedious, and slimy process. I've tried to cancel the extra contracts they sold me four times since July and they do not acknowledge me. They still owe me $4k so I am currently looking into attorney's to assist. Go in ... Read More

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DealerRater Oct 5, 2023

Poor customer service! If I could give Kia of Orange Park, zero stars, I would. Especially Kelton Powell. I purchased a vehicle six weeks ago. Chris P was my sales person and at the time my headlights didn’t work Chris and Kelton Powell assured me that they would fix it and bring it in the following Saturday which I did they had my car for over six hours just for them to tell me that it can’t be fixed and it is an electrical issue.( Per Yancy another manager) The state of Florida requires all dealership to sell ... Read More

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DealerRater Aug 30, 2023

My advisor was Bryan he was so amazing, very responsive and kept me updated. Kia of Orange Park is where I would choose every-time. Southside Kia are full Of nasty advisors with third grade mechanics. They are liars an faulty . Bryan was a true hero my vehicle was at south side kia for two weeks with wrongful information about my vehicle diagnosis. Took it to Orange Park an Bryan & his team fixed my truck and had me back on the road. Thankful for honorable service and kindness people like Orange Park Service Center.

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DealerRater Aug 11, 2023

Horrible service! I live in Melbourne, FL. My mom lives in St. Marys, GA. In response to a Kia Engine Class Settlement letter, I made an appointment to have the Factory Recall Campaign KSDS update installed on my mom's car. I drove 3.5 hours to St. Marys and picked my mom's car up. I drove 1 hour south to get to the dealership. I arrived at the dealership 30 minutes early for my appointment. First off, I was told that I didn't have an appointment. I showed the service advisor my confirmation email. He looked up my mom's VIN ... Read More

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DealerRater Jul 18, 2023

SCAMMY, DECEPTIVE DEALERSHIP. THEY LIST ONE PRICE JUST TO GET YOU TO CALL ONLY TO REFUSE TO HONOR THAT PRICE AND THEN IN TURN JACK EVERYTHING UP. DECEPTION AT ITS CORE.... STAY AWAY.

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DealerRater Apr 14, 2023

This is my second time buying from KIA of Orange Park (KooP), Ive dealt with other dealers in the past but the level of attention and professionalism that KoOP provides is an absolute blessing. I am not that close to this location to come to the dealership in person, where Sarah M. went above and beyond is meeting me at half the distance to make sure I get my new car. She did not have to do this but I really appreciate a place where people dont make you feel like just a customer but as a part of an ... Read More

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DealerRater Mar 3, 2023

Sarah made our car buying experience at kia so amazing. She didn't pressure us to buy, got us exactly what we wanted and made sure I was knowledgeable on the features and functions before pulling out of the lot. Great car buying experience and would definitely buy from her again!

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DealerRater Nov 14, 2022

My past several visits there have been xxxx. It does no good to have appointment system. If a customer has an appointment at 11, then the customer's car should be going in the bay to be worked on at 11. My past several visits have been appointments. I was STILL there for 3-4 hours. That's ridiculous. That defeat the purpose for making appointments. Today, my appointment was 11. THERE WAS NO GREETER THERE. Rene told me the greeter was out. STILL, NO ONE GREETED ME. I SAT IN MY CAR FOR 15 MINUTES. About 3 different service employees walked past me on mulitiple ... Read More

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DealerRater Oct 1, 2022

Excellent sales and service. Wonderful team, gets the job done quick and efficiently. Never had an issue

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DealerRater Jun 23, 2022

Kia of Orange park will sell you a lot of lies. I was told that they was gonna help me with a car that I purchased from them in 2017 that was still under warranty but they did not want to fix. I was told they was gonna pay the car off and get me in something else. I found out after I signed the contract that they was not trading the car and was not helping me at all. I am being sued now because of the lies that was told to be by Dan Likes and Dan Hines. I ... Read More

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DealerRater Jun 17, 2022

Everyone was helpful and pretty much help me with everything i need especially sarah and pinard

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DealerRater May 31, 2022

Very poor response from this dealership. I requested photos of the interior before I would make the 5 hour trip from Columbia SC to see the car, however all I kept getting from them was a request for my phone number. I advised I only wished to converse through email until I received the interior photos. It seems as if they were ignoring my request and they were ONLY interested in obtaining my phone number. Very poor customer service on their part. I was VERY interested as the car was EXACTLY what I am looking for (color and everything) BUT I ... Read More

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DealerRater May 9, 2022

Great service, friendly atmosphere. Josh was amazing. not pushy, very kind, and professional. Got me in and out.

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DealerRater May 6, 2022

I have had the pleasure of working with josh on two vehicle purchases-a 2019 Corvette and a 2020 Wrangler Rubicon. Josh was incredibly knowledgeable, enthusiastic and informative, not to mention entertaining! I highly recommend Josh for your next vehicle purchase. He is a rising star for sure!

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DealerRater May 6, 2022

Josh Hall made the process of selecting a car extremely easy and comfortable. There wasn’t a feeling of any traditional high pressure sales efforts. It just felt unrehearsed and natural. He also went above and beyond to help on matters that were not directly in his Dept even after the sale. He really strived to make sure I was very satisfied with my overall experience. Highly recommended.

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DealerRater Apr 2, 2022

Chris Hepburn was amazing and super knowledgeable! He made car shopping enjoyable and easy! Definitely got the best deal for me!

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DealerRater Mar 30, 2022

Buying from Kia in Orange Park was a pleasant experience! They stand behind their representations. We highly recommend them! Working with Josh was great and both Josh and Kelton at closing did an outstanding job to insure we were satisfied. We are really happy with our KIA EV6 and the top rate service we’ve been given. We are recommending Josh to anyone in the market for a new car. The distance we traveled from Ocala/Crystal River to Orange Park was worth it!

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DealerRater Mar 27, 2022

Kia of Orange Park has always been Great! Always willing to go above and beyond!

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DealerRater Mar 25, 2022

Sarah was very helpful in my car selection. She helped me make a decision that’s best for my lifestyle and my wallet. She was honest and straightforward through the whole process and her finance manager Darrell was as well. Definitely going back for a car to drive to work, soon.

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DealerRater Mar 23, 2022

Mr. Hart was a huge help in making the decision to purchase my vehicle. He was very attentive, gave options and was very detailed in his explanations of each vehicle I wanted to see. He gets 5Stars all around!!

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DealerRater Mar 12, 2022

25 years at the same dealership and YOU DONT MATTER!!!!!! No deal and no customer appreciation at all!!!!!

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DealerRater Feb 23, 2022

This was the worst experience with lies, and dishonesty 2/23/2022. I emailed Mr. Kelton Power about my budget and he stated that he could fit me into a car (best part he called me to verify I was coming in) and they had many cars according to him and the sales person Will Marks (lies), I was shown a Forte 2019 over my budget which I questioned the sales person about the car he stated "the manager stated this was in your budget" (lies). Then it went to we dont have many used cars or I can show you a ... Read More

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DealerRater Jan 15, 2022

A sales rep calls me in regards to application I submitted for financing. Immediately he tells me I need a cosigner due to the fact that my credit is showing open car loan. I explained this loan was paid off over 90 days ago and I have a zero lien letter showing zero balance. He continued to say the bank will not accept it and will want a cosigner. I understand that based on his experience these s might be the case. He did did not give me any type of confidence that he was there to help me, he did ... Read More

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DealerRater Dec 14, 2021

Alec Vuolo was so helpful and kept me informed about everything the whole time! Definitely recommend going to see him!

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DealerRater Dec 8, 2021

Why would you allow another company representative (Auto Glass Experience) to approach your loyal patrons into being solicited to replace their windshield due to a tiny chip that could easily be repaired? I arrived at my scheduled appointment yesterday and was approached by someone who I thought was one of your service representative. His name was Darius and he and his team convinced me that I should have my windshield replaced. They went through the trouble of calling my insurance and scheduling my windshield to replaced. Afterwards, Tyler (who actually works for you) approached me and asked if I was ... Read More

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DealerRater Dec 6, 2021

Such a friendly and helpful atmosphere! Best car buying experience my husband and I have had. Sarah was awesome to work with and so helpful!!

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DealerRater Oct 29, 2021

Seamless sale with vehicle delivery and trade pick up by Earl who was outstanding. Great dealership top to bottom.

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DealerRater Oct 21, 2021

“I can get you done just need you here.”Not! Straight bs and beating around the bush. Been talking with the manager Kelton Powell for a couple of months now. Finally this past sunday i asked if he could trade me out of my jeep and put me into a stinger. He said he could. Had him run my credit again he said he can make a deal and needed me up there. Not once would he tell me any details just that he needed me there snd he could make the deal. I even emailed his gm to tell ... Read More

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DealerRater Oct 4, 2021

Friendly professional and worked Well with me and wife as we were To stay within our budget As we shopped for our vehicle..

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DealerRater Sep 23, 2021

I came in a few days ago just to “look” at a Kia Soul to see if I would like it-I had no idea I would be leaving with a brand new one of my very own-Thank you, Chris for making that happen-I am loving it!

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DealerRater Jul 13, 2021

July 9th , I had a small kitten run up under the frame of my car, we tried getting it out and couldn't so I went to kia of orange park ( where I have been buying cars from for years(4 brand new cars, plus my other daughter has bought 2 from them) to see if they could get it out, they said they couldn't find it, so ok maybe it got out, July 10th my sister, daughter and I are off to yard sale , well low n behold we hear the kitten crying, so BACK to Kia to get help, ... Read More

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DealerRater Jun 24, 2021

As a woman buying a car can be an intimidating & scary experience. Not at Kia of OP. I had an absolutely amazing salesman, Matt. He was very attentive, knowledgeable & professional. He fulfilled all of my car “ hopes & dreams” and then some. He was very patient and helped me buy the perfect car!! Mr. Pete in finance was also amazing! He was very professional, explained every single document I signed & answered all of my questions with ease. Over all I would highly recommend Kia of OP - it was a very easy, comfortable & enjoyable experience!! Ask ... Read More

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DealerRater Jun 17, 2021

Alex Oztolaza thank you for all your help. Thank you for being a listening ear and being understanding. Thank you for all your hard work. It did not go unnoticed.

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DealerRater Jun 8, 2021

Not very helpful. I qualified for a vehicle. I had 1000.00 to put down on a car but they wanted more money down. My credit wasn't bad either and i had a cosigner. They still wouldn't help me but gave me a name and number of a credit specialist to help me better my credit score.

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DealerRater May 28, 2021

Chris Hepburn was extremely helpful and made the purchase of my new K5 a great experience! I appreciate how he showed us the things our new car would do. He was very kind and professional but also FUN! I do NOT have buyer's remorse and I will recommend him and Kia of OP to anyone searching for their new ride!!

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DealerRater May 13, 2021

If you need a car see Mr. Donald Hart he is the BEST....🤗 He was so patient with me. And overall I have a nice ride💥GREAT Salesman 👍

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DealerRater Apr 8, 2021

They were super amazing! I surely appreciate the time they spent with me. They made sure I had the perfect vehicle that fits my family’s needs! Will definitely recommend to all my family and friends!!!!

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DealerRater Feb 20, 2021

Hepburn was the best sales person ever. He help me and relieved my worrying. Thanks a lot you guys rock🤟🏾🤟🏾🤟🏾 So excited about my new car

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DealerRater Feb 17, 2021

I fell in LOVE with a Kia Sorento Hybrid Ex when I test drove it at another dealership, unfortunately, I wasn’t in love with the color. The dealership pretty much told me that’s the only one they have, and didn’t offer to try and get me another color. Kelton, from Kia of Orange Park contacted me the next day. I told him I had been to the other dealership in the area to test drive the Sorento and I loved it, but I wanted it in Graphite Grey. Kelton told me they didn’t have it on ... Read More

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DealerRater Feb 13, 2021

Amazing service! I usually hate being approached by car salesmen but Chris was fun yet knowledgeable from the second he walked up to us and made it an amazing experience from what I’ve normally encountered at different dealerships. He even made our kids feel included during the process like they were buying the car themselves! I give Chris Hepburn and this dealership my highest recommendation!

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DealerRater Feb 13, 2021

I’ve bought many cars from Art & he’s the only one I’ll buy from going fwd. He has always guided me thru everything!! Fantastic to say the least!

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DealerRater Feb 5, 2021

I had a great experience with randal and sales manager Daryll. Randal even checked on me the next day. Daryll always response back when I message him.

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DealerRater Feb 4, 2021

Chris was a great salesman and he was very helpful. He was able to answer all of my questions and was dedicated to getting me the best deal possible. I would definitely recommend getting Chris to help you select a vehicle.

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DealerRater Feb 1, 2021

Alan Rawls from Kia of Orange Park was a forthright and helpful representative. His services made a very pleasant and effortless shopping experience. There aren't enough thanks to give.

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DealerRater Jan 12, 2021

Chris was so helpful! He helped us pick out our new dream car. If your at Orange Park Kia looking for a new vehicle ask for Chris!

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DealerRater Dec 31, 2020

Omg I was so scared to come back here. I didn’t think that they were going to take my trade in. I just got a 2017 Land Rover sport hse from here in May 2020. I am soooo glad that I did. I just received a 2021 Kia K5 GT line and I am beyond happy and excited. I think I made a great decision. With my other car, after while the glitter faded. The excitement faded. But with this new car, I feel like this is what I needed. I have 10 years of coverage for my car. I am overjoyed. Ryan ... Read More

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DealerRater Dec 31, 2020

What an awesome experience with Hepburn. He made this a fun purchase and an easy transaction!!! We will send family and friends to see Hepburn!

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DealerRater Dec 26, 2020

Very good customer service and friendly and knowledgeable about the vehicle I wanted to buy. Thank you Randall. We will do business again in the future.

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DealerRater Dec 24, 2020

At first things started a lil shaky..it was a misunderstanding on my behalf. After talking with the manager Kelton Powell, I felt very comfortable with this dealership. He gave me all the information I needed on purchasing a car. My advice..if anyone goes to this dealership...ask for Kelton Powell..💯👍🏽👍🏽👍🏽

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DealerRater Dec 18, 2020

Had a great experience with Chris. He was very knowledgeable and made my visit at KIA of Orange park very satisfying.. All of my questions and concerns were answered.

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DealerRater Dec 8, 2020

Hepburn was amazing. Was not pushy listened to what I needed and made it happen. Was very knowledgeable about the vehicles and answered all my concerns. Highly recommended!!

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DealerRater Dec 5, 2020

Chris really helped us through my first vehicle purchase. His sense of humor and lively personality made the entirely process very enjoyable. Highly recommend when you need a Kia.

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DealerRater Dec 3, 2020

James Bolden, was great and easy to work with. I have recommend this location and sales associate to many of my family and friends. Ask for Mr. Bolden you will be highly satisfied!

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DealerRater Nov 29, 2020

Chris was very helpful and patient. We had many questions about buying a Kia. We knew what we could afford and he made it happen!

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DealerRater Nov 21, 2020

Christopher Hepburn as a great help with the process a of getting me the car I wanted. The process was streamline and smooth especially for a first time buyer like myself.

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DealerRater Nov 21, 2020

Professional and down-to-earth, easy to work with. New to used car buying and these guys made it super easy to understand and helped with the process really well.

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DealerRater Nov 21, 2020

Great customer service! Made car buying an easy process. I will definitely recommend this place for buying a car. Best salesperson at Kia Motors dealership.

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DealerRater Nov 18, 2020

I applied for financing and got a call and explained everything and was told they can get me financed, I drive all the way over 30 plus miles and was told no they can’t. Chris is a complete liar. They owe me $5 in gas for driving all the way over on a lie.

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DealerRater Nov 7, 2020

This was the worst car buying experience I ever had and luckily I got my car back and can go do business some where else. Very shady sales deals. This was truly the nightmare that would not end. If there is a General Manager I never saw or heard from him after I spend several hours in this dealership and complained. If I could put 0 stars I would!!

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DealerRater Oct 31, 2020

Good work, the communication was the best and he helped me understand what everything means. He made the process a lot faster than I thought the experience was great Ill recommend him !

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DealerRater Oct 31, 2020

Great experience! Sales advisor was very professional, knowledgeable , patient, and polite. Christopher was very timely and calm . He also help me through my tough choices.

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DealerRater Oct 30, 2020

He was very nice, funny and courteous. I felt very comfortable and he wasn't pushy about anything. He didn't try to sell more. Highly recommend.

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DealerRater Oct 27, 2020

The dealership was very Hospitable, and eager to help in any way possible. Staff were friendly, and reasonable working with me to get the best deal.

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DealerRater Oct 25, 2020

I walked in to Kia without any expectations. They were willing to work with me and help me find what I needed. Great experience. Thank you!

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DealerRater Oct 24, 2020

Was A great experience I would recommend anybody to come they took their time they better be fine he could give me the best deal I refer a girlfriend of mine she’s coming back tomorrow the salesman was great the insurance lady with great and the finance guy he was amazing also so I got a good deal and everyone was wonderful

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DealerRater Oct 22, 2020

Good salesman n very professional with good attitude. Very pleased. Well mannered and very helpful. Extremely friendly and will give him recommendations to other people to make a purchase from him.

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DealerRater Oct 19, 2020

Thank you for the great experience!! Everyone worked hard at getting me into my new Forte for a price I could afford during a difficult time. Thank you again!!

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DealerRater Oct 18, 2020

I’m very happy with with my new vehicle. Christopher H. Was nice, Courteous and knowledgeable. I would definitely recommend this location and sales associate.

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DealerRater Oct 16, 2020

I took my 2014 Kia Sorento in for service at Kia of Orange Park. I wanted four new tires installed and one rim replaced. During at least two phone calls I told the Service Advisor I wanted one of the tires being remove to be placed on the rim that was being replaced. I was less than satisfied with service for several reasons: 1) They would not honor the tire priced on their web site. The tires were advertised $193.88 and if you bought three, the fourth one was a $1.00 for a total of $599.54 fully installed. Bryan told me they wouldn’t honor ... Read More

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DealerRater Sep 14, 2020

Miscommunication or no communication. Give dates and can’t hold themselves to the date or accountable. Don’t keep you updated. The Sales Rep Rosemond was stellar. Unfortunately for everything else below standard. It started with the vehicle I selected online was yellow, pictures I received was a granite colored vehicle and red one. With further inquiries the vehicle wasn’t even at the dealership, it was in SC. I went in person to start the process and was told that the vehicle would arrive at the end of the week and it was Monday. Friday came around no calls ... Read More

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DealerRater Sep 5, 2020

Can't say enough for Kelton (patience), Al (effort), Walter (personality), and Pete (calmer). Not enough space to say more. Thanks to all. Janice O'Neal.

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DealerRater Aug 26, 2020

My sales person was Darryl Carter senior. I have special needs because I am a caregiver for my mother. I needed a vehicle good on gas easy for her to get in and out, practical and Comfortable for our long rides to the doctor. Thank you Darrel and Jimmy for making it happen.

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DealerRater Jul 19, 2020

I got my car there and i wouldn’t take it any other place to get it serviced. Ashley McLaughlin is the only person in service there that i deal with, if she is not there i will leave and come back when she is. She is very helpful Not rude and she seems to care about the customer she interacts with us and i like that

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